Please follow the instructions in order to create a support ticket on seller.walmart.com
Step 1: Login in to your Walmart seller on account seller.walmart.com
Step 2: From the Help drop down option, select Contact Partner Support
Step 3: Select the category and sub-category
Step 4: You will be presented with Walmart help docs and articles. If you still do not find a resolution to your issue, go ahead and create a case with Walmart support.
For any further assistance or concerns, please feel free to reach out to us.