Important Note:
Cancellation and Refund options are available only for Walmart orders.
For orders from other channels, you can mark them as cancelled, and if you select restock, the inventory will be added back to your stock.
Accessing the Features:
Navigate to the Orders section.
Select the specific order you want to manage.
Click the Options button to reveal the available actions.
Using the Modal:
When you click on one of the options (Cancel, Refund, or Restock), a modal window will appear with three tabs:
Cancel: Allows you to cancel the order.
Refund: Enables you to process a refund without canceling the order.
Restock: Provides the option to restock inventory.
Steps for Cancel, Refund, and Restock:
Select the Action:
Choose either Cancel, Refund, or Restock from the modal.
Select Items:
Check the boxes beside the SKUs to select the items in the order that you want to manage.
Apply Refund Options (if applicable):
For refunds, choose the refund options that suit your needs.
Restock Inventory (if applicable):
If you want to restock inventory, check the box to include this action.
Confirm:
After making your selections, confirm the action to complete the process.
Additional Information:
If you select Restock, the inventory will be updated accordingly, and the items will be added back to your stock.
For any further assistance or questions regarding these new features, please feel free to contact our support team.